Refund & Cancellation Policy

To cancel your Pro or Business subscription, contact us at support@roomscluster.com. We will process your cancellation and confirm once complete. Your organization will retain its current plan's features until the end of your current billing period, after which it will move to the Free plan.

Subscription fees are billed in advance for each monthly period and are non-refundable for that period once billing has occurred, except where required by law. If you cancel mid-cycle, you will retain access to your paid plan's features until the end of the period you've already paid for — we do not prorate or refund the unused portion.

If you move from Business to Pro, or from Pro to Free, the change takes effect at the start of your next billing cycle. You keep your current plan's features for the remainder of the period you've already paid for.

If a recurring payment fails, we will mark your subscription as past due. If payment is not successfully retried within 7 days, your organization will be moved to the Free plan, and any features beyond Free's limits will no longer be accessible until you resubscribe.

Enterprise agreements are governed by the specific terms agreed upon directly with your organization, which take precedence over this policy where they conflict.

Billing questions: support@roomscluster.com